43-inch 4K presence
The large Ultra HD touchscreen makes the service visible from across a foyer, entrance, shop floor, waiting room, or concourse.
CX Hero Portal
The service signal customers can see before they ask for help.
The Portal is not just a screen. It is the visible proof that service is available: a 43-inch 4K presence that invites customers to approach, speak, tap, choose a language, get an answer, and complete the next step.
Why it matters
People act faster when the next step is obvious.
The Portal gives customers a clear first move. It reduces the awkwardness of looking for help, makes the AI service feel real, and anchors CX Hero in the physical environment.
Voice and touch
Customers can speak or tap, which lowers effort and gives them control over how they start the interaction.
Digital Human on screen
The Portal gives the Digital Human a face, voice, and place in the room, making the AI feel approachable rather than hidden.
Printed outcomes
Thermal printing turns digital service into something customers can take away: a ticket, receipt, pass, or confirmation.
Commercial model
The Portal is required because the physical signal is part of the product.
CX Hero works best when customers can see where to go and understand that help is available. That is why Portal hardware is required for every subscription. Essential and Professional follow a simple model: 1 Portal = 1 subscription. Enterprise deployments are scoped around the number of locations and Portals required.
- Portal hardware: £2,499 per unit, excluding VAT.
- Each Portal requires an active CX Hero subscription.
- Essential and Professional: 1 Portal = 1 subscription.
- Enterprise: Portal quantity scoped to locations and rollout model.
Behavioural value
Visibility changes the experience before the AI says a word.
When a customer sees a clear service point, uncertainty drops. The site feels more capable. Staff feel less like the only route to an answer. The Portal creates that shift before the conversation even starts.
Specifications
Built as the managed delivery surface for CX Hero.
The specification matters because it supports the customer behaviour: approach, speak, tap, understand, complete, and leave with proof where needed.
43-inch 4K
Ultra HD touchscreen with 10-point capacitive touch for voice and on-screen journeys.
Dual speakers
Dual 10W speakers and microphone array support natural two-way interaction.
8MP camera
High-resolution camera hardware for approved visual experiences and managed customer-facing deployments.
Slim profile
Approximate 5.65cm depth and around 32kg, built for indoor deployment.
18 months
Standard manufacturer warranty for the CX Hero Portal hardware.
£2,499
Required Portal hardware price per unit, excluding VAT and any bespoke installation requirements.
Modular slot
Make the outcome feel complete.
Customers trust a service more when it gives them proof. The front module includes a thermal printer as standard, enabling tickets, receipts, visitor passes, and appointment confirmations. Optional modules can support POS card payments, NFC, barcode and QR scanning, ticketing, access control, or specialist peripherals.
- Print tickets, receipts, visitor passes, and appointment confirmations as standard.
- Take payment when approved POS integrations are enabled.
- Read cards, tags, barcodes, or QR codes for operational workflows.
- Turn CX Hero Actions into visible, finished customer outcomes.