Websites, PDFs and FAQs
Ground answers in approved public pages, internal documents, product guides, FAQs, policies, and operational content.
Integrations & Actions
Knowledge tells customers what to do. Actions get it done.
CX Hero starts with a core knowledge base that grounds answers in approved content. CX Hero Actions are the agentic add-on layer: monthly subscription Actions that connect to approved systems so customers can complete real tasks.
Core platform
The knowledge layer is included.
This is what CX Hero knows: the trusted information that shapes every answer, direction, recommendation, and customer-facing explanation.
Floor plans and maps
Help visitors navigate buildings, departments, galleries, clinics, campuses, stores, terminals, and event spaces.
Business rules
Apply tone of voice, escalation rules, service boundaries, opening times, location-specific instructions, and approved customer journeys.
Agentic add-on
CX Hero Actions are what the Digital Human does.
Actions are monthly subscription add-ons at £49.99 per Action per month. Choose from the pre-built Actions catalogue where available, or scope a custom Action where the client system needs bespoke integration work.
- Pre-built CX Hero Actions: £49.99 per Action per month.
- Custom Actions: quoted separately after technical discovery.
- Actions depend on approved access, permissions, data handling, and reliable system connection points.
Action catalogue
From information to fulfilment.
Without Actions, CX Hero answers questions. With Actions, the customer can leave with the task completed.
Appointments and reservations
Check availability, create bookings, amend appointments, and confirm reservations.
POS workflows
Support approved payment journeys through connected payment hardware or gateways.
Passes and receipts
Issue printed or digital tickets, receipts, visitor passes, and confirmations.
Routing and escalation
Route requests to the right team, queue, department, desk, or escalation path.
Record updates
Create or update approved customer, visitor, patient, resident, or employee records.
Stock and schedules
Retrieve inventory, timetables, availability, service status, room data, and operational feeds.
Requests and tasks
Log maintenance requests, support tickets, facilities tasks, and follow-up workflows.
Bespoke Actions
Scope specialist integrations where the workflow is unique to the client or sector.
Scenarios
What customers can actually complete.
Actions make the experience operational rather than informational.
Tour booking
A visitor asks about a guided tour. CX Hero checks availability, reserves a place, takes payment, prints a receipt, and gives directions.
Appointment flow
A patient needs the right department. CX Hero checks appointment guidance, routes the patient, and escalates where staff support is needed.
Product assistance
A customer asks for a product. CX Hero checks live stock, explains location, supports checkout, or routes to a colleague.
Maintenance request
A resident reports an issue. CX Hero logs the request, captures details, triggers the workflow, and confirms next steps.
Start with knowledge. Add Actions where customers need completion.
The strongest deployments separate what CX Hero needs to know from what CX Hero needs to do. That keeps the base platform clean and lets Actions be scoped around measurable customer outcomes.