Routine demand is expensive
High-footfall locations spend staff time on repeated questions and basic journeys that can be handled consistently by a managed AI service layer.
About CX Hero
Built by The Automation Agency Ltd. Designed for enterprise customer engagement.
CX Hero is a customer-facing AI Digital Human platform for public-facing environments where organisations need faster answers, multilingual support, consistent service, and practical task completion.
The company
CX Hero is owned by The Automation Agency Ltd.
The Automation Agency Ltd develops automation-led customer experience products for organisations that want to reduce routine workload and improve service consistency. CX Hero brings that focus into physical and digital front-of-house environments through Digital Humans, approved knowledge, CX Hero Actions, analytics, and the CX Hero Portal.
- Registered in England and Wales.
- Company No. 14965598.
- Registered address: 128 City Road, London EC1V 2NX.
- CX Hero and CXHero are trademarks of The Automation Agency Ltd.
Why CX Hero exists
Front-line service needs more than another chatbot.
CX Hero is built around the practical moments customers face in the real world: finding information, getting directions, completing a booking, making a payment, logging a request, or reaching the right next step.
Digital Humans make AI approachable
A branded Digital Human gives the experience a face, voice, tone, and visual presence that customers can engage with naturally.
Actions move beyond information
Optional CX Hero Actions let the Digital Human complete real tasks in approved business systems where the deployment requires it.
Who we work with
Designed for customer-facing organisations.
CX Hero is suited to organisations operating service desks, receptions, foyers, stores, venues, transport environments, campuses, public service settings, and other high-demand customer locations.
Product and store support
Guide customers, answer questions, and connect to approved commerce or support workflows.
Guest service
Support check-in, recommendations, bookings, wayfinding, and multilingual guest assistance.
Patient access
Help patients and visitors find services, understand routine information, and follow approved next steps.
Accessible front-line guidance
Offer consistent, always-on guidance in environments where service demand is repetitive and time-sensitive.
Discuss CX Hero with The Automation Agency Ltd.
For procurement, partnership, or deployment questions, contact the CX Hero team directly.